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All delivery costs and rates are calculated during the ordering process and are determined according to the Client's country of destination.

When will my order arrive?

Items are shipped within 14 - 18 days from the order date. You will receive an email with a tracking number letting you know when your order is on its way and when will it arrive at your destination.

Can I track my order?

You can track your order at FedEx.com, DPD.com or Suus.com with your tracking number.

What if I require delivery to a remote international location?

We're here to help make delivery work for you. Please contact us for assistance with delivery to remote international locations, if not available in the countries list on our website, by sending us an e-mail at info@conceptcrystal.com to facilitate the process.

We offer any kind of customisation on all products!

If you didn't find a size that you're interested in, please let us know! You can change both the measurements, as well as the design of the product.

Please contact us on info@conceptcrystal.com for more details.