Delivery

Delivery & pricingAffordable delivery to Your DoorYou deserve fast and efficient home delivery at the lowest price possible. Get unlimited* items delivered for one flat rate. Delivery and shipping rates• National delivery US - free* shipping when avasilable • National delivery CANADA - flat cost per trip for single item• Hawaii, Alaska and Puerto Rico delivery - flat cost per trip for single item* (Please contact us for assistance with delivery to Alaska, Hawaii and Puerto Rico by calling 315 633 4446 within the United States, or +1 315 633 4446 internationally). When will my order arrive? Items are shipped within 8 - 12 days from the order. You will receive an email with a tracking number letting you know when your order is on its way and when will it arrive at your destination. Can I track my order?You can track your order at FedEx.com or UPS.com with your tracking number. What if I require delivery to a remote or international location?We're here to help make delivery work for you. Please contact us for assistance with delivery to Alaska, Hawaii or other international locations and by calling 315 633 4446 within the United States, or +1 315 633 4446 internationally. You may also us by e-mail at info@conceptcrystal.com to facilitate the process.Shop with confidenceWe understand that decorating a home is an investment of your time and money and we want every step of the process to be a positive experience. If you're not satisfied, let us know.• We provide flat-rate delivery, regardless of how many products you buy.• Our Customer Service is able to track your order and offer up-to-date information at any time.• We don't charge any delivery fee for replacements of products or elements under the 90 days guarantee period, but we charge a 25% fee for returns or exchanges and the original delivery charges are not refunded.• Custom Product Policy: We do not accept returns, cancellations or changes on Custom products. Full refunds are only granted if the order is canceled within 48 hours of the order being placed. • We collaborate with International Shipping Organizations and we always strive to treat you and your shipments with the highest respect, bu we cannot offer assembling your furniture nor removing the packaging as such services are not covered by aforementioned entities. *Ship as many as 3 bulky items and an unlimited number of small accessories purchased in our online store at one flat rate.