Versand

Delivery & pricing

Affordable delivery to Your Door
You deserve fast and efficient home delivery at the lowest price possible.
Get unlimited items delivered for one *flat rate (if available).

 
 Delivery and shipping rates

All delivery costs and rates are calculated during the ordering process and are determined according to the Client's country of destination.

 When will my order arrive?

Items are shipped within 14 - 18 days from the order date. You will receive an email with a tracking number letting you know when your order is on its way and when will it arrive at your destination.

 Can I track my order?

You can track your order at FedEx.com, DPD.com or UPS.com with your tracking number. 

 What if I require delivery to a remote international location?

We're here to help make delivery work for you. Please contact us for assistance with delivery to remote international locations, if not available in the countries list on our website, by sending us an e-mail at info@conceptcrystal.com to facilitate the process.

Shop with confidence

We understand that decorating a home is an investment of your time and money and we want every step of the process to be a positive experience.
If you're not satisfied, let us know.
• We provide flat-rate delivery, regardless of how many products you buy.
• Our Customer Service is able to track your order and offer up-to-date information at any time.
• We don't charge any delivery fee for replacements of products or elements under the 90 days guarantee period, but we charge a 25% fee for returns or exchanges and the original delivery charges are not refunded.
• Custom Product Policy: We do not accept returns, cancellations or changes on Custom products. Full refunds are only granted if the order is canceled within 48 hours of the order being placed.
• We collaborate with International Shipping Organisations and we always strive to treat you and your shipments with the highest respect, bu we cannot offer assembling your home decorations nor removing the packaging because such services are not covered by aforementioned entities.

*Ship as many as 3 bulky items and an unlimited number of small accessories purchased in our online store at one flat rate.